how Our delivery works
Home, Commercial and Industrial Deliveries.
We provide an exceptional free home, commercial and industrial delivery service designed for your convenience.
We do not park on your driveway!
We park our truck on the street (not in your driveway!) and unload your pellets with our specialised forklift. In some places, we may deliver with smaller, lighter box trucks that can park in the driveway.
We’re excellent at following directions!
We carry the heating products up your driveway using our forklift and set them exactly where you want. Give us the specifications ahead of time, or paste a sign that reads ‘PLACE HERE’ where you want them, and they’ll be ready and waiting when you arrive home!
Delivery & Payment terms!
DAP (Delivered At Place). Minimum order amount is 500 EUR. Delivery to the whole of Europe and the United Kingdom takes less than a week.
SEPA (Single Euro Payments Area) transfer is the accepted payment method.
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Driveway/Garage Home Delivery
The free Driveway Delivery service is a convenient option for customers who are unable to be present when their heating products are delivered. A delivery coordinator will contact you at least one day in advance to inform you of the delivery and take note of any specific delivery instructions you.
Our Garage Delivery service comprises one of our expert delivery drivers delivering your item directly to your garage with a special pallet jack. A delivery coordinator will contact you at least one day in advance to arrange a mutually acceptable delivery time.
Commercial/Industrial Delivery
We offer discounts for products of 15 ton
and above delivered to a single location. Kindly request a tailored
quote. Please enter delivery information, such as the address and
whether a forklift is required.
The loads are delivered in specialised delivery trucks with onboard weighing systems and typical weights vary from 15 to 27 ton.
All deliveries are screened prior to dispatch to ensure dust and any possible contaminants are removed. For example, our Wood Pellets have a high calorific content with up to 7% more heating value than alternative supplies in the market.